Team Member – Matcha Bar
Wage: $17 per hour
Hours per day: 8 hours
Days per week: 5 days per week
Hours per week: 40 hours
Overview
Maro Matcha is seeking a passionate, energetic, and customer-focused Two Full-Time Team Members to join our growing team in Winnipeg.
As a Full-Time Team Member, you will play an important role in delivering exceptional guest experiences, preparing premium matcha and specialty beverages, maintaining food safety and cleanliness standards, and representing the MARO MATCHA brand both in-store and within the community.
The ideal candidate enjoys working in a fast-paced environment, takes pride in quality and presentation, values teamwork, is committed to creating a welcoming experience for every guest, and is comfortable being on camera for content creation. This position offers opportunities for growth as the company expands.
Responsibilities
Customer Service
Greet all customers promptly, warmly, and professionally.
Take customer orders accurately and efficiently.
Answer questions about matcha, beverages, ingredients, and menu offerings.
Provide recommendations based on customer preferences.
Process cash, debit, credit, and digital payments.
Handle customer concerns professionally and resolve issues promptly.
Build positive relationships with returning customers and contribute to a welcoming atmosphere.
Beverage and Food Preparation
Prepare matcha, hojicha, and specialty beverages according to MARO MATCHA recipes and standards.
Ensure proper measurements, preparation techniques, and presentation.
Maintain consistency and quality across all beverages.
Follow food safety and sanitation procedures at all times.
Monitor ingredient freshness and inventory levels throughout the shift.
Assist with beverage development, tastings, and quality control as required.
Operations & Store Maintenance
Maintain cleanliness of customer areas, kitchen, preparation stations, and equipment.
Wash dishes and operate dishwashing equipment.
Complete opening and closing procedures.
Restock ingredients, cups, lids, straws, and other supplies.
Ensure all workstations remain organized and operational throughout service.
Assist with inventory counts and stock rotation.
Follow waste reduction and sustainability practices.
Teamwork & Culture
Collaborate positively with team members and management.
Communicate effectively during shifts and team meetings.
Support a respectful, inclusive, and professional workplace.
Participate in training programs and ongoing development opportunities.
Contribute ideas for improving customer experience, operations, and community engagement.
Brand & Community Engagement
Represent the MARO MATCHA brand professionally.
Support community events, pop-ups, festivals, and promotional activities.
Participate in social media content creation when consent is provided.
Uphold company values of authenticity, quality, sustainability, mindfulness, and community.
Requirements
Required Qualifications
High school diploma or equivalent.
Ability to work full-time, including evenings, weekends, holidays, and special events.
Strong interpersonal and customer service skills.
Excellent verbal communication skills.
Ability to work efficiently in a fast-paced environment.
Strong attention to detail and commitment to quality.
Reliable transportation to and from work.
Preferred Qualifications
Previous café, coffee shop, bubble tea, restaurant, hospitality, or retail experience.
Food Handler Certification (or willingness to obtain one).
Experience using POS systems and handling cash transactions.
Knowledge of matcha, tea, wellness products, or specialty beverages.
Comfortable being on camera for content creation.
Physical Requirements
Ability to stand and walk for extended periods.
Ability to lift up to 25 lbs.
Ability to perform repetitive tasks including beverage preparation and cleaning.
Comfortable working in a fast-paced food and beverage environment.
Ability to work independently and as part of a team.
Personal Attributes
Successful candidates will demonstrate:
Positive attitude and professionalism.
Strong work ethic and reliability.
Sense of urgency during busy periods.
Commitment to continuous learning.
Customer-first mindset.
Ability to remain calm under pressure.
Appreciation for hospitality, wellness, and community-building.
Passion for delivering exceptional guest experiences.
Required or Preferred Certifications
Preferred Certification / Training:
Certification or Training in tea service, tea preparation, or matcha preparation is considered an asset
Benefits
Health Benefits
Financial Benefits
Gratuities
Mileage reimbursement
Other Benefits
Paid personal or volunteer days
Supportive and inclusive workplace culture
Store discounts
Vacation entitlement
Employment Equity
Maro Matcha is committed to creating an inclusive workplace and encourages applications from:
Newcomers and refugees
Youth
Indigenous peoples
Visible minorities
Who Can Apply
Canadian citizens and permanent or temporary residents of Canada
Applicants with or without a valid Canadian work permit
What we offer
Competitive hourly wage starting at $17.00
Tips and gratuities
Complimentary staff beverages during shifts
Employee discounts on food, beverages, and retail products
Comprehensive training program
Opportunities for advancement as MARO MATCHA grows
Supportive and collaborative workplace culture
Opportunity to learn about premium Japanese matcha and specialty beverage preparation
About Us
MARO MATCHA is a specialty matcha café centered on expertly crafted matcha beverages, offering a refined menu of traditional and modern drinks alongside premium matcha powders and essential brewing tools. We also support wholesale distribution, partnering with businesses that value high-quality, authentic matcha.