Cafe Team Lead (Part-Time) - Matcha Bar
Wage: $21 per hour
Hours per day: 8 hours
Responsibilities
Plan, organize, direct, control, and evaluate the daily operations of the matcha café, including beverage production, customer service, and front- and back-of-house activities.
Determine the range and type of food and beverage services offered, and implement standardized operational procedures to ensure consistency, quality, and efficiency of service.
Control inventory levels, oversee ordering of ingredients and supplies, and maintain cost controls to minimize waste and support operational profitability.
Resolve customer complaints and service issues in a timely and professional manner to maintain a high standard of guest experience.
Ensure compliance with health, safety, and food handling regulations, and maintain a clean, safe, and organized workplace in accordance with applicable legislation.
Oversee maintenance of equipment and facilities, coordinating repairs and servicing as required to ensure uninterrupted operations
Requirements
Minimum 3–5 years of experience in the hospitality or food and beverage sector
At least 1–2 years of supervisory or management experience (e.g., café manager, restaurant manager, food service manager, or assistant manager)
Proven experience overseeing daily café or restaurant operations, including opening and closing procedures, service standards, and workflow coordination
·Strong hands-on experience with inventory management, ordering, cost control, and monitoring revenues and expenses
Experience implementing and maintaining operational procedures to support service quality, consistency, and efficiency
Ability to effectively address and resolve customer concerns, ensuring a high standard of service and a positive customer experience
Required or Preferred Certifications
Preferred Certification / Training:
Certification or Training in tea service, tea preparation, or matcha preparation is considered an asset
Employment Equity
Maro Matcha is committed to creating an inclusive workplace and encourages applications from:
Newcomers and refugees
Youth
Indigenous peoples
Visible minorities
Who Can Apply
Canadian citizens and permanent or temporary residents of Canada
Applicants with or without a valid Canadian work permit
The position starts at $21.00 per hour with an additional $2.00 for off-site duties. It is an onsite position with no remote option. Regarding the required shift commitment for this role:
Required shift commitments: Friday PM shifts, all day Saturday (AM, MID, or PM), 2 Sundays per month for any shift time (AM, MID, or PM), + 1 more day during the week (AM, MID, or PM) that you can commit to, which will be locked in for 3 months
can add more availability for mornings if able to
Hours of work (subject to change as we expand):
Weekdays: 10am-4pm, 12-8pm, 4-10pm
Weekends: 1030am-5pm. 1pm-8pm, 5pm-11pm
About Us
MARO MATCHA is a specialty matcha café centered on expertly crafted matcha beverages, offering a refined menu of traditional and modern drinks alongside premium matcha powders and essential brewing tools. We also support wholesale distribution, partnering with businesses that value high-quality, authentic matcha.