Plan, organize, direct, control, and evaluate the daily operations of the matcha café, including beverage production, customer service, and front- and back-of-house activities.

Determine the range and type of food and beverage services offered, and implement standardized operational procedures to ensure consistency, quality, and efficiency of service.

Recruit, train, supervise, and evaluate staff, including baristas, supervisors, and support staff, and ensure ongoing skills development and adherence to company standards.

Prepare staff work schedules, assign duties, and monitor performance to ensure adequate coverage, productivity, and service levels.

Control inventory levels, oversee ordering of ingredients and supplies, and maintain cost controls to minimize waste and support operational profitability.

Monitor revenues and expenses, and adjust operational procedures, pricing, or staffing levels as required to meet business objectives.

Resolve customer complaints and service issues in a timely and professional manner to maintain a high standard of guest experience.

Ensure compliance with health, safety, and food handling regulations, and maintain a clean, safe, and organized workplace in accordance with applicable legislation.

Negotiate arrangements with suppliers for food, beverage, and operational supplies, and monitor quality and delivery standards.

Develop and implement operational policies and procedures, including opening and closing procedures, cash handling, and equipment use.

Oversee maintenance of equipment and facilities, coordinating repairs and servicing as required to ensure uninterrupted operations.